FAQs

1. Do I need to have an account to order?

    No, you can also place an order as a guest. But, there are some perks if you have an account with us:

    • Quick checkout process
    • Easily view your order status and order history
    • Receive updates detailing our new releases and special promotions 

    2. What payment methods do you accept?

      We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.

      3. How secure is my online order?

        Yakushi Knives adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store. Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

        4. Is the Quality Guaranteed?

          Yes 100% guaranteed! If you are not satisfied with your product, please check out the refund policy.

          5. How do I set my shipping address?

            Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c". 

            6. Can I change my shipping address after placing an order?

              Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.

              7.How long does shipping take & how can I track my package?

              10-15 days although you might receive much earlier than that. Due to high demand of some of our most popular products, please allow 2-4 weeks for delivery.

              If your order hasn't arrived in the estimated delivery times, please contact our support team at info@yakushiknives.com

              8. Where will my items ship from?

              We have fulfillment centers across the globe in US, Asia, Australia and Europe.

              If you still have any question, please contact us directly at info@yakushiknives.com

              We Get It, Trust Takes Time.

              Shopping online can feel daunting and scary, especially without seeing the product first. Luckily, we made it easier for you.

              Yakushi Knives logo

              3 Month Warranty

              Although our knives look classy, they're built to last a lifetime. In any case, you can contact our knife connoisseurs, and we'll be able to serve your needs.

              Yakushi Knives circular logo design

              15 Days Test Run

              Not sure if this is the right set for you? Give us a try. If you don’t like it, you can always send it back to us. 

              Yakushi logo with sharp blade illustration

              Express Shipping

              We know cooks around the world can be very eager to get started cooking. If you're not lost in Bermuda, you will be able to get started cooking asap.