Contact Yakushi Knives
Need help with an order, shipment, return or knife selection? Send our team the key details and we’ll review your question as promptly as possible.
The simplest way to reach us
Email info@yakushiknives.com. For order-related questions, write from the email used at checkout whenever possible and include your order number.
Contact details
Email: info@yakushiknives.com
Best for: orders, shipping, returns, damage reports, product questions and general support
Do not mail a return before contacting us
Return destinations and instructions can vary. Wait for authorization and the correct shipping instructions before sending a product. Review the Return Policy first.
What can we help with?
Choose the closest topic and use the suggested email subject. A clear subject and the right supporting details make the request easier to review.
Order question
Use the subject “Order Help” and include the order number, purchaser email and a short explanation.
Shipping or tracking
Use “Shipping Help” and include your order number, tracking number and the latest carrier status.
Return request
Use “Return Request” and identify the product, purchase date, reason and its current condition.
Damage or defect
Use “Damaged Order” and attach clear photos of the product, shipping box and packaging.
Knife selection
Use “Product Advice” and tell us what you cook, your experience level and the knife or set you are considering.
General inquiry
Use a specific subject and include enough context for our team to understand the question.
What to include—and what not to send
A concise message with identifying order details is usually more useful than a long account. Protect yourself by leaving out sensitive information that support does not need.
Include when relevant
- Your order number
- The purchaser’s name and checkout email
- The product involved
- A concise description of the question or problem
- The tracking number and latest scan for delivery issues
- Clear photographs for damage or defect reports
Do not send by email
- Your complete payment-card number
- Your account password
- Government identification unless specifically requested through an appropriate process
- Unnecessary financial or sensitive personal information
- A return package before instructions are issued
- Large unrelated files or unclear screenshots
Get faster help with order and tracking questions
Start with your confirmation and shipment emails. They contain the order number, checkout email and—after dispatch—the carrier and tracking link.
Check the confirmation email
Confirm the product, recipient, delivery address and order number. If an address is wrong, contact us immediately; changes may not be possible after dispatch.
Review shipment tracking
Use the carrier link in the shipment email and check the latest scan, estimated delivery date and any exception notice.
Check common delivery locations
If tracking says delivered, inspect the delivery area, mailbox, household members and nearby safe places before contacting support.
Send the relevant details
Email the order number, tracking number, latest carrier update and a concise description of what happened.
Need the current delivery guidance?
Review the Yakushi Knives Shipping Policy for processing times, destination estimates, tracking instructions and international-order information.
Contact us before using or mailing the product
An unused return request and a damage or defect report require different information. In either case, keep the product, box, packaging and order confirmation until you receive instructions.
Unused return
Contact us within the applicable policy window. Include proof of purchase and confirm that the item remains unused, unaltered and in its original packaging.
Damaged or defective item
Do not use, sharpen, wash or repair the item. Photograph the product, outer parcel and packaging, then email the order number and a description.
Refund status
If an approved refund has not appeared, first check with the original payment provider. Then contact us with the order number and approval details.
Knife-return safety
Never ship an exposed or loosely packed blade. If a return is approved, follow the supplied instructions and secure the knife in its original protective packaging before shipment.
Tell us how you actually cook
Useful product advice begins with tasks, technique and comfort—not simply the largest set or most dramatic blade.
Your main tasks
Tell us whether you mostly prepare vegetables, boneless proteins, fish, large meal-prep batches or mixed everyday meals.
Your preferred feel
Mention your current knife size, board space, hand comfort and whether you prefer a compact or longer blade.
Your experience and care
Share your skill level, cutting motion and whether you use whetstones or prefer simpler maintenance.
Before emailing, you may find the answer in Which Yakushi Knife Is Right for Me?, the complete knife buying guide or the Japanese knife type overview.
Privacy, accessibility and business questions
Use a descriptive subject line and include only the information needed to understand the request.
Privacy request
Review Privacy & Terms for the correct request process, verification expectations and jurisdiction-specific information.
Accessibility feedback
Identify the page, device or assistive technology involved and describe the barrier so the issue can be reviewed.
Business inquiry
Use a clear subject such as “Wholesale,” “Press” or “Partnership” and include your organization, proposal and preferred contact details.
Helpful Yakushi policies and guides
These pages answer many common questions immediately and help you provide the right information if support is still needed.
| Question | Best resource | What it covers |
|---|---|---|
| When will my order arrive? | Shipping Policy | Processing, delivery estimates, tracking and international shipping |
| Can I return my order? | Return Policy | Eligibility, condition, exclusions and request steps |
| How are refunds handled? | Refund Policy | Formal refund, exchange and processing terms |
| How is my information used? | Privacy & Terms | Collection, use, disclosure, security and privacy choices |
| How should I care for my knife? | Japanese Knife Care Guide | Cleaning, drying, storage, sharpening and damage prevention |
| Is my question already answered? | Yakushi FAQs | Common product, order, shipping, care and policy questions |
Carrier tracking and consumer guidance
Use the carrier named in your shipment confirmation. External sites maintain their own information and privacy practices.
Contacting Yakushi Knives
Use these answers to prepare the right information before emailing.
What is the Yakushi Knives customer-support email?
Email info@yakushiknives.com. Use a descriptive subject and include your order number when the question concerns a purchase.
What information should I include about an order?
Include the order number, purchaser’s name, checkout email, product involved and a concise explanation. Add tracking details or photographs when relevant.
Can I change my delivery address after ordering?
Contact us immediately with the order number and corrected address. We will try to assist, but address changes may not be possible after dispatch.
What should I do if tracking has stopped updating?
Check the carrier link and delivery estimate first. If the estimate has passed or the parcel appears unusually delayed, email the order number, tracking number and latest scan.
What if my package is marked delivered but is missing?
Check the delivery location, mailbox, household members and nearby safe places. Then contact our team with your order and tracking details.
How do I report a damaged or defective item?
Do not use, wash, sharpen or repair it. Retain the packaging and email clear photos of the item, outer parcel and packing materials with the order number and description.
Where should I mail a return?
Do not mail anything until Yakushi Knives provides the appropriate instructions and destination. Sending a return to an address found elsewhere can delay or prevent processing.
Can Yakushi Knives help me choose a knife?
Yes. Tell us what you cook, your experience, preferred blade size, cutting motion and the products you are considering. You can also begin with our knife selection guide.
How do I submit a privacy request?
Review Privacy & Terms for the request process, verification requirements and rights that may apply where you live.
Should I send my payment-card number or password?
No. Never email your complete payment-card number, password or unnecessary sensitive information. Our team will explain if specific verification is required.
Send Yakushi Knives your question
Choose a clear subject, include the relevant order details and leave out passwords or full payment information.