Clear terms and straightforward support
Yakushi Knives Return Policy
Need to return an unused purchase or report a damaged item? Review the eligibility requirements below, then contact our support team before sending anything back.
Contact us within 15 days of purchase if you want to request an eligible return.
The product must be unused, in its original condition and in its original packaging.
A receipt, order confirmation or other proof of purchase is required.
Do not mail a product before receiving return instructions from Yakushi Knives.
We want the return process to be understandable before you ship anything. Eligible items may be returned within the policy window when they remain unused, in the same condition in which they were received and in their original packaging.
Contact Yakushi Knives first with your order information and the reason for your request. Our support team will review the request and provide the applicable return instructions.
Check before requesting a return
Return Eligibility
A standard return must satisfy all applicable eligibility requirements.
Return requirements
- The request is made within 15 days of purchase
- The product is unused
- The product is in the condition in which it was received
- The original packaging is included
- You can provide a receipt or proof of purchase
- You contact Yakushi Knives before mailing the product
Non-returnable items
- Gift cards
- Downloadable software or digital products
- Certain health or personal-care products
- Sale or final-sale merchandise
- Products showing use, alteration or customer-caused damage
- Items missing original packaging or required components
Four straightforward steps
How to Request a Return
Please complete these steps in order so the support team can identify your purchase and provide the correct destination and instructions.
Contact Yakushi Knives
Use our contact page or email info@yakushiknives.com within the applicable return window.
Provide your purchase information
Include your order number, the purchaser’s name and email address, the product you want to return and a brief explanation of the request.
Wait for return instructions
Our team will review the request and provide the appropriate instructions. Do not send the product to the manufacturer or to an address found elsewhere.
Package and ship the approved return
Secure the blade and all included components in the original packaging. Follow the provided shipping instructions and retain your shipment receipt and tracking information.
Return inspection and refund decision
After the return is received, it will be inspected. You will be notified whether the return has been approved or rejected. An approved refund is issued to the original payment method.
Different situations require different handling
Returns, Damage and Exchanges
Standard returns
Unused products within the return window
Standard returns are considered for unused, regularly priced products returned in their original condition and packaging with proof of purchase.
Customers are responsible for return-shipping costs. Original shipping charges are non-refundable. Any applicable return-shipping deductions will be reflected in the refund.
Damaged or defective items
Problems present when the order arrives
If an item arrives damaged or appears defective, contact us promptly before using, sharpening or attempting to repair it.
Include your order number, a description of the problem and clear photographs of the product and packaging. Exchanges are available for qualifying defective or damaged items following review.
Exchanges
Replacement of qualifying damaged or defective items
The formal policy provides exchanges when an item is defective or damaged. Contact info@yakushiknives.com before returning the product.
If you simply selected the wrong knife or size, contact us to discuss whether an eligible return and separate new order is appropriate.
Gift purchases
Refund handling depends on the original order
If an eligible product was marked as a gift and shipped directly to the recipient, an approved return may be issued as gift credit.
If the order was not marked as a gift, an approved refund is returned to the original purchaser and original payment method. Gift cards themselves are non-returnable.
Shipping and refund timing
What to Expect After Shipping a Return
Customers are responsible for standard return-shipping costs, and shipping charges are non-refundable. Consider using tracked and insured shipping, particularly for products valued above $75. Yakushi Knives cannot guarantee receipt of a package that is lost during return transit.
Once an approved return has been received and inspected, the refund is submitted to the original payment method. Your bank or card issuer may require additional processing time before the credit appears.
If an approved refund has not appeared, check with your card issuer or bank first. You can then contact Yakushi Knives for additional assistance.
Helpful store information
Related Yakushi Policies and Guides
Independent consumer information
Authoritative Consumer Resources
Consumer rights can vary by location. These government and regulatory resources provide general information rather than store-specific return instructions.
Frequently asked questions
Return Policy FAQs
How long do I have to request a return?
The formal Yakushi refund policy lasts 15 days from purchase. Contact us within that period with your order details.
What condition must the product be in?
The product must be unused, in the same condition in which it was received and in its original packaging. Proof of purchase is also required.
Can I return a knife after testing it on food?
A standard return requires the knife to be unused. Cutting food, sharpening, honing, washing or otherwise altering the knife may make it ineligible for a change-of-mind return.
Can sale items be returned?
The formal refund policy states that only regularly priced items may be refunded. Sale and final-sale items are not eligible for a standard refund unless applicable law requires otherwise.
Are gift cards returnable?
No. Gift cards are listed as non-returnable items under the formal refund policy.
Who pays the cost of return shipping?
Customers are responsible for standard return-shipping costs. Shipping costs are non-refundable. Follow the instructions supplied by the support team before shipping anything.
What if my order arrives damaged or defective?
Contact Yakushi Knives promptly before using the product. Include your order number, an explanation and clear photographs of the product and packaging. Qualifying damaged or defective items may be replaced after review.
Where should I send my return?
Contact Yakushi Knives first and wait for return instructions. Do not send the product to the manufacturer or to an address found elsewhere.
How long will my refund take?
The return must first be received and inspected. An approved refund is submitted to the original payment method, after which your bank or payment provider may require additional processing time.
Can an international order be returned?
Contact customer support before shipping an international return. Return-shipping expenses, customs charges and other cross-border costs may apply and are generally non-refundable unless applicable law requires otherwise.